Product Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please note that no goods are to be returned to us without prior authorisation by Crystal World. Any agreed returns must be in the same condition as supplied and in the unit quantity and packaging as supplied. All agreed returns are at Crystal World`s discretion, and shall be subject to a 15% restocking charge, once again at Crystal World’s discretion.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@crystalworlduk.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@crystalworlduk.com and send your item to: Crystal World Uk 225 Hangleton Road, Hove, ESX, BN3 7LS, United Kingdom.

Shipping
To return your product, you should mail your product to: Crystal World Uk 225 Hangleton Road, Hove, ESX, BN3 7LS, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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